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What should I do if the charging process does not start?

Please ensure the following points:

 

  1. Smartphone must be connected to the Internet
  2. Selection of the appropriate adapter
  3. Plug must be connected to the vehicle
  4. Parking position close to the charging station
  5. Process started correctly via the app

If this is not successful, please contact the charging station operator. You can find the relevant data via our app in the details of the charging station or directly at the charging station.

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